Mohali has been cleaning up its act. A toll-free helpline is available for citizens to lodge civic complaints. And now a mobile phone application makes it possible to report the exact location of garbage, potholes and fused streetlights. Additionally, the app allows for the monitoring of the work of sweepers on a daily basis — did they turn up for duty, how many are actually needed and where.
The Mohali Municipal Corporation, next door to Chandigarh in Punjab, launched the app in November 2013 and since then just 800 complaints have been lodged. It is a small number, but. . .