WHEN the sudden lockdown during the pandemic put unorganized sector workers out of job, Aajeevika Bureau was flooded with calls for help on their Labour Line. The NGO usually uses mediation to settle disputes. But bringing workers and employers face to face during the lockdown was impossible.
So instead it went in for what it calls “hybrid mediation” in which matters were settled on the phone and using email. Employers were contacted and informed of the consequences of not paying up. Many of them settled workers' dues almost immediately and there were others who needed. . .
