Milind was one of our most reliable Factory Personnel Managers for several years. In a particular year, when we rated his performance better in our performance appraisal system, I congratulated him and expected him to be happy. His response baffled me. With practically no expression on his face, he said, “Look, I perform in the same way every year. It is you people who rate me differently each time.” His comment set me thinking. During 2000, following intense discussion on the issue of performance management, we re-positioned our performance appraisal purely as “development-oriented” and. . .
